Privacy notice
How enquiry information is used.
This notice covers information submitted to London Air Care through this website. It was last updated on 6 October 2026.
What we collect
We collect the details you choose to provide, such as your name, company, email address, phone number, property postcode, property type, service required and your description of the work.
Why we use it
We use this information to review and respond to your enquiry, identify the appropriate service route, prepare a scope or quotation, arrange agreed work and keep the operational record connected to the property and customer.
How it is processed
Website enquiries are transmitted through our form provider and recorded in our operational system. Relevant service providers may process the data on our behalf where required to operate the website and respond to the enquiry.
Marketing and advertising
Submitting an enquiry does not add you to a marketing list. The form records advertising-personalisation consent as denied. If a separate marketing choice is introduced later, it will be presented clearly and will not be a condition of making an enquiry.
How long we keep it
We retain enquiry and operational information only for as long as it is reasonably needed for the enquiry, service delivery, record-keeping and applicable legal or accounting requirements.
Your choices
You may ask for access to, correction of or deletion of personal information where applicable, or object to certain uses. Use the website enquiry form and state that your message concerns privacy so it can be routed appropriately.